Normal fare conditions and charges will apply for anyone wishing to change to a later flight, or the Rescue Fee may be applicable if you have missed your original flight. For guidance this means that the maximum size of dog will be 23kgs but this will depend on the breed of dog and it will be the owner’s responsibility to determine whether or not their dog can be safely carried. These instruments will be carried on a standby basis only (i.e. * More than one animal from the same family may be carried provided the combined weight of the pets and the 1 crate does not exceed 23 kgs and the pets have enough space to stand up/turn around and lie down comfortably. The even better news is that children (17 years and under) travelling with adults on the same booking will be transferred for free. Aurigny as carrier will have the final say on whether they can be carried and follow IATA guidelines: Owners must remain with their dog/cat at all times in the airport. All changes, cancellations and refund requests, will only qualify if completed before your flight is due to depart. WILL I BE ABLE TO TRAVEL WITH A BABY BUGGY ON THE LIGHT FARE FREE OF CHARGE? (b) stunning devices — devices designed specifically to stun or immobilise, including: devices for shocking, such as stun guns, tasers and stun batons, disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays. You must print and complete Form A and hand a copy to the check-in staff on each flight. This service is not available on Alderney services operated by the Dornier 228 aircraft. Bookings made via the Call Centre will incure a small fee (see Charges and Fees Summary). Windsurfers, surfboards, skis, snowboards, scuba, archery, paintball equipment, bicycles and camping equipment and any other awkwardly proportioned or fragile equipment may be carried, subject to availability of space. Vouchers can be used multiple times until the value is zero and are valid for a year. You can cancel your ticket or can modify it within a given period of time without paying any charge. •Suppliers providing services to us in order carry out our business activities. Who do I contact if I am having problems opening a Frequent Flyer Account? If doing this causes your hold baggage allowance to be exceeded or you do not have any hold baggage allowance (LIGHT fare), then you will have to buy excess baggage allowances at the check-in desk, or pay the 'exceptional' baggage fee if you are at the departure gate. For women with uncomplicated pregnancies flying is usually problem free, but if you are in any doubt whether you are fit to fly, you should consult your doctor. The airlines policy on cancellations is currently as follows: Except if the member has been re-accommodated onto another flight or with another airline/ferry carrier in which case points are not re-credited. How do I earn Aurigny Frequent Flyer Award Points? If you fail to turn up for a flight which you are booked on or are checked- in for, there is a possibility of losing the whole value of your ticket. Please check with Reservations on 01481 267267 if you need to add fishing equipment to your booking, or to check aircraft type. •Dealing with legal disputes involving you. Please disable the pop-up blocker in your browser settings (some browsers may allow you to do this just for the aurigny.com website). There must be no ammunition in the gun. Northern Trust Employee ID Card, Rail Cards (including digital cards on phone). It is strongly recommended that all clubs are carried in rigid cases to help protect against accidental damage. If we get to Gatwick early from a holiday, can we catch an earlier flight to Guernsey? A folding pushchair or buggy and a car seat in a protective cover may be carried as free hold luggage for each Infant travelling. Awards Points are not redeemable for cash. Valid airport employees security identity pass We will share your personal information with other entities in our group as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data. Yes, you will receive frequent flyer points on all the fares available on our website except fares purchased using reward points. When planning to carry bulky items please check space availability with our Reservations Department. I have flown many times recently, can I get Frequent Flyer Award Points for these? Special arrangements should be made to carry these lithium batteries. If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact our data protection officer in writing. Why has this suddenly become an issue now? They arrive on schedule, and realise that they have enough time to catch an earlier Aurigny flight and avoid hanging around at the airport. To book, please call our Reservations department on Tel: +44 (0)1481 267267. All other services £4 per Kg. What is a Primary Member?A Primary Member is any person who joins the Aurigny Frequent Flyer Programme and then chooses to add additional family members to his/her account and create a ‘Household Account’. Assistance through the airport and with the aircraft stairs. The number of musical instruments that can be accommodated on each flight is limited. For travel after 5th November, a new Child Companion fare is available for any adult travelling with the child who would normally be travelling alone (see Child Companion fares). We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. PLEASE NOTE: Aurigny recommends you have adequate insurance to cover such items. Do I have to pay any additional charges? Any claim for compensation should be addressed to your insurance company. In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. What do I do if I need to change the name? Who do I contact if I have misplaced my Frequent Flyer Account details? Youths are from 12 years of age to the day before their 16th birthday. If you decide not to pre-purchase a seat reservation, one will be automatically allocated, but you will be unable to specify any preference. Essential medicines in liquid form sufficient for the flight (e.g. NOTE:  We regret that Web check-in is NOT available if you are travelling with an INFANT (under 2 years), free airport check-in is available. Soft pet carriers & wire cages are NOT suitable and will not be accepted for travel and you will be refused travel. Web Check-In opens 7 days before scheduled time of departure and is available on all flights with the exception of those routes operated by our Dornier aircraft (Southampton - Alderney/return and Guernsey-Alderney/return). Aurigny follow CAA guidelines and further information can be found. •To comply with certain industry regulations. Children aged 14 and 15 will continue to be able to travel unaccompanied. Cats - must travel in waterproof cat box provided that no dogs already booked on that flight. The Child Companion fare is being introduced for adults who will now have to accompany a child on a flight following the closure of our Unaccompanied Minors scheme (on all routes except Guernsey-Alderney). Flight Forward caps the cost of changing to an earlier flight for £45 for adults and allows any children travelling with them, on the same booking, to change flights free of charge. Any claim for compensation should be addressed to your insurance company. ( Maximum 10 pre-booked ski bags per flight on Grenoble route, 6 on other regional services) This concession is subject to availability and is on a first-come-first-served basis. Assistance for Disabled travellers and passengers  with reduced mobility. Aurigny said if people now want to cancel their flights, some bookings will still be eligible for a full refund, while others could be exchanged for credit. We will not use your personal information for purposes that are not clear when it is collected. We also use cookies and collect IP addresses. £30 + Fare difference Flight change - 31 – 60 days before either your current dates of travel and/or proposed new dates of travel. L91 cm x W61 cm x H68 cm. If you wish to reserve a seat you will need to select and pay again. (This must be locked). You cannot change your fare type once booked. So, we are pleased to announce as from the 5th November 2018  that every child, under 5, will be allowed two of the following items free of charge: You will be able to travel to the departure gate with your pushchair/car seat where they will be placed into the aircraft hold. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law. To book on type 2 flights (Alderney) book your flights online, or call RES on 01481 267267 to check availability and then email the details of the passenger booking with the Pet type/weight and breed to [email protected]. Standard seat (Light Fare), Award Points booking made via Aurigny Central Reservations, Cancellation of Awards: Please refer to point 11.1 of the Terms and Conditions, In addition to the standard 20kgs hold luggage allowance, a limited number of additional ski items may be accepted for carriage on our Grenoble flights. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). When will my Award Points appear on my Account? If your hand baggage is too large then you will be required to check it in and this may incur charges if it takes you over your hold luggage allowance. Except if the member has been re-accommodated onto another flight or with another airline/ferry carrier in which case points are not re-credited. Passengers will continue to be able to travel with the existing hold baggage allowances. The additional 20kg will be accepted subject to space available. For further information on arriving in the Bailiwick, please visit our FAQs section. If there's any Aurigny Air Services flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Aurigny Air Services flight cancellation compensation, up to €600 per … We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We will do our best to accommodate the needs of musicians, but it needs to be recognised that we have to adhere to various regulations, have certain operational constraints due to the types of aircraft we operate and also have to ensure that other customers are not inconvenienced or delayed though the carriage of musician’s instruments. When you reach the aircraft and are seated, our cabin crew and staff will do their upmost to make you feel comfortable during your flight. DOES AURIGNY STILL ACCEPT SPORTING GOODS AND MUSICAL INSTRUMENTS? Coronavirus (COVID 19) - Advice to passengers. Protecting the safety and privacy of children is important to us therefore, as an extra precaution, we will not permit children under 16 to be the Primary Member of an Aurigny Frequent Flyer account. Changing names is free provided it is done at least one hour in advance of the outbound journey commencing. Every member of the Aurigny Frequent Flyer programme, including members of a Household Account (excluding INFANTS), provided the Primary Member is logged in using the membership number and password prior to making a flight reservation. Children are from 2 years of age to the day before their 12th birthday. Please provide your address details, a day time phone number and we will set up your account and email you back. Before you start, you need access to a printer capable of producing good quality print in black and white, and we recommend you use a high quality print setting. Please ensure that you also have documentation to confirm the contents - such as crematorium certificate or funeral directors letter as you may be asked for this at airport security. Please note: This student repatriation flight is now also open to the public. The carriage of items is also governed by CAA Regulations as set out in CAP 393. Please keep us informed if your personal information changes during your working relationship with us. This is subject to availability. Any claim for compensation should be addressed to your insurance company. The cage measures approx. By continuing to use our site, you are agreeing to our Go to the ‘Join Frequent Flyer’ tab on the home page at www.aurigny.com or click here and complete the registration details required for the Primary Member. We would recommend you pre-book your seats to guarantee you are sitting together on-board the aircraft. 1 piece with maximum dimensions of 55x36x20cm ** to fit in the overhead locker and 1 piece maximum 35x25x20cm to fit underneath the seat in front. You will benefit from worry-free, protected, connections, and can also take advantage of a hassle-free transfer of luggage between the two flights. Please refer to the Photographic ID section for more information. We collect personal data from you when you book a flight with us (either directly or indirectly through our trusted third party partners), create an Aurigny Frequent Flyer account, use our website and or other websites accessible through our website, participate in a survey or competition, or when you contact us. Aurigny does not allow passengers travelling with infants to use their own car type seats on board the aircraft. Are there any Restrictions? •to credit reference and debt collection agencies. Citizen card If you want to change your flight to a different route you must call our Reservations Office on UK + 44 (0)1481 267267. Provided you have not checked in bags can easily be added to your booking online at Aurigny.com via the Manage section and they can also be added at the airport at an extra charge. Aurigny does not allow passengers travelling with infants to use their own car type seats on board the aircraft. Web Check-In Closes 1 hour before scheduled time of departure on all flights, Web Check-In Closes 3 hours before scheduled time of departure for flights. Passengers are required to give a minimum of 48 hours’ notice to carry large lithium batteries. If your claim is approved an amount will be deducted for depreciation. Company ID card (Nationally recognised Companies/organisations For all travel after 5th November 2018, Aurigny will no longer carry unaccompanied children (aged 0-13 years) on any services, apart from direct flights between Alderney-Guernsey. You will still receive a hold baggage allowance of 20kg, as well as your hand baggage allowance. The affected flights are the 15.25, 17.00 and 18.30 from Alderney to Guernsey and the 14.40, 16.15 and 17.45 from Guernsey to Alderney. If you are unable to do any of the below, you should travel with a Safety Assistant (see Safety Assistant Fares). Due to the high number of people joining, we may not get back to you straight away. Now, a majority of airlines have ceased their Unaccompanied Minors Service, due to these factors out of their control. What are the age definitions of youths, children and infants? Extra bags allowance and extra student baggage allowance is not available on this flight. (f) explosives and incendiary substances and devices — explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including: mines, grenades and other explosive military stores, smoke-generating canisters and smoke-generating cartridges, dynamite, gunpowder and plastic explosives. (Companion fares are not available between Alderney and Guernsey or our seasonal services to Grenoble and Norwich). Trunkies are also allowed as hand luggage. If you have not pre-selected seats you will automatically be assigned seats at check-in. Please note - we are unable to accept responsibility for any medication in checked-in hold baggage. In these cases, we are required to seek assistance from Social Services to step in to provide childcare support. Unaccompanied Young Passenger Consent form.pdf, Where a child is required to travel with an adult Companion, but would otherwise be travelling alone, a new fare scheme applies. This Aurigny Airlines flight schedule should give you a fair idea of their flights operating across the world. A folding pushchair or buggy and a car seat in a protective cover may be carried as free hold luggage for each Infant travelling. Large lithium batteries and cells are primarily used by industry. Manchester Desk opens 2:15 before departure. Your flight was delayed for more than 3 hours. The items can then be collected from the baggage conveyor belt at your arrival airport. On the day of travel, owners will be required to sign a form confirming that the transit carrier/cage is of a suitable size and that they accept full responsibility for the dog while in transit. Aurigny has cancelled some of its flights to the northern isle today - with some Sunday services also at risk - due to crew shortages. Within 3 hours baggage can only be added at the airport at a higher cost. The SMART fare includes a hand baggage allowance of one piece with max dimensions of 55cm x 36cm x 20cm and one handbag or essential bag measuring 35cm x 25cm x 20cm. Aurigny reserves the right to restrict the sale of companion fares subject to commercial loads, in which case the nearest alternative flight will be offered. Main Check-in area (old T2 entrance A), see screens for desk number. •provide anonymised statistical data on our products, services, overall performance and customer service. We will ask a series of questions to determine what kind of assistance you require. Yes, although there is a possibility that you may save money by using our normal change of booking facility. Infants do not have a baggage allowance other than that accompanying passengers are permitted to carry on their behalf, however every child under 5 will be allowed two of the following items free of charge: Note: on occasion it has been noted that carrycots are checked-in, ostensibly for the use of the infant, but in fact are completely filled with other items (for example large stocks of food etc.) CAN I ADD A BAG ONE WAY IF I HAVE A LIGHT FARE? Channel Island-based students travelling to and from their place of study in the UK at the beginning and end of each term may claim an additional one piece (max 20kgs) hold luggage concession, on production of a valid student card, and provided their ticket already includes a baggage allowance (either a Smart Fare, or a Light Fare with 1 bag purchased). https://www.cleartrip.com offers great deals and discounts on Aurigny Airlines ticket booking. Eligible flights from Guernsey, Southampton and London Gatwick close for Web Check-in 1 hour before departure and from our other UK Airports 3 hours before departure. The FLEXI fare includes a hold baggage allowance of two pieces up to 23kg each. 3. relevant to the purposes we have told you about and limited only to those purposes. Max dimensions of the container no more than L90 cm × W60 cm × H75 cm. More details about this is available on the FAQ section of our website. Our Dornier aircraft operating services to Alderney are not pressurised but they fly at a level less likely to cause any discomfort. For information about your travel, please visit our Coronavirus help page. A change of booking fee applies to Aurigny Light fares, and on all frequent flyer Award Points flights. For Alderney to/from Southampton and Alderney to/fromGuernsey: 1 piece with a maximum weight of 6kg and maximum dimensions 35x25x20cm to fit underneath the seat in front. If you are travelling to an International destination, we will deliver your bag to your destination airport and deliver onwards where we can. •for security purposes i.e. I have several bookings for the future which I made before joining Frequent Flyer, will I get Award Points for these? All points are valid for redemption for a period of 24 months from date of award. Passengers are reminded of the following important safety advice when carrying lithium batteries: Yes, but due to a recent change in CAA regulations, we can only carry these items if they can be dismantled and packed into separate boxes / containers that weigh no more than 28kgs per item. Generally the maximum watt-hour rating for these batteries is 100Wh or below. This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. Please note that flight changes and refunds are not available through our … The personal information you provide us is used primarily to provide and pay for the products and services you request, to manage any account you may have with us and to advise you of any improvements and or changes to those products, services and accounts and to respond to your enquiries, instructions or claims. How much milk or drink can you take on board for your baby/child. Sensitive information is known as Special Category Data. Aurigny said an unfortunate sequence of events had left them short handed. Who earns Award Points? If doing this causes you hold baggage allowance to be exceeded or you do not have any hold baggage allowance (LIGHT fare), then you will have to buy excess baggage allowances at the check-desk or pay exceptional baggage charges if you are at the departure gate. Costs for adding bags can be found under “Fees and Charges”. … Validity of Award Points may not be extended and unused points are not refundable/transferable. There’s no need to worry, you can claim airline compensation easily below. Generally the seats will be available at the original fare quoted - however, please note that we cannot guarantee this as other passengers may also be booking the same flight. A Safety Assistant must be aged 16 or over and capable of looking after all aspects of the welfare of the passenger – in particular assisting the passenger to the emergency exit. E-mail: [email protected]. The following policy reflects these regulations and other requirements imposed on the airline and Aurigny’s own risk assessments. Aurigny have had to make the regrettable decision to cancel some flights on Friday and possibly Sunday to and from Alderney due to crew shortages outside of its control. No bait will be accepted as freight. For any discrepancy please email: [email protected] along with your Frequent Flyer number and the booking reference concerned. We will also check whether you need to travel with a safety assistant. •Making arrangements for the termination of our customer relationship. Any excess carried will be subject to excess baggage charges. We cannot guarantee these will be where you prefer to sit, or next to somebody travelling with you. On Saturdays there will only be a morning service, and an evening service on Sundays. It must also fit within the floor space between the seat and the seat in front (approx. Bmi – Within 24 hours of booking your ticket is fully refundable,f you have a non-refundable ticket, you may be refunded the tax minus an administration charge of £35. If you do not pre-select your seats, we will try to seat you together but the positioning of other passengers who have already had their seats allocated seats may prevent us from doing this. Award Points which are not credited automatically for any reason may be credited later at Aurigny’s discretion. If you have not pre-selected seats our system will automatically assign your seats at check-in. You have chosen flights more than a year away from today. Please call Reservations on 01481 267267 at least 72 hours prior to travel. •Right to restriction of processing of your personal information. We request that you are seated in a window seat for your own comfort during the boarding process and to avoid disturbing you when the adjacent passenger is boarded. It will to allow you to get onto the next available Aurigny flight, subject to space. •Right to object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. Please note - passengers who do not have suitable ID will not be permitted to travel. The bicycle must be bagged or boxed, and made safe as below. •Right not to be subject to decisions based on automated processing. We are aware of the impact this is likely to have, and although the number of children using the service is relatively small, we fully appreciate and understand the implications for those families using it. There will be occasions (at busy times) where we are unable to provide complimentary tickets on specific flights. Aurigny Air Services flight delay compensation. They can not currently be purchased via the web. If you have hold baggage please present it at the Aurigny Check-in desk along with your Web boarding pass no later than the minimum check-in/bag drop time shown in the Check-in section of the FAQ's. All of the above will only be accepted for carriage by prior arrangement and only if all necessary approvals have been obtained from the appropriate Authorities. Both animals most be of the same type/size, i.e. •To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution. In the event of items travelling on a later flight than yourself, you will be responsible for collecting these from the destination airport. We need to have further justification for collecting, storing and using this type of personal information. * Aurigny will provide a transit carrier/cage and can only accept dogs that can comfortably fit within it, following usual animal welfare guidelines, the cage is loaded in the rear hold of the aircraft - we cannot permit any pet dog/cats etc. The front wheel must be removed and securely attached to the frame. Send your claim to [email protected] . Using your PIR reference number and surname you can check the status of your missing baggage here -, https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do?airlineCode=GR. Please note that Aurigny are now operating out of Terminal 3. For twin/multiple pregnancy you will not be able to fly after the end of your 32nd week. Please Note: Award Points bookings can only be made online at www.aurigny.com or through the Aurigny call centre. We will collect additional personal information in the course of service-related activities throughout the period of providing services to you. Please email [email protected] for availability with the breed and weight of your dog(s) and a copy of their registration with one of the accredited members of the assistance dog association. This means, in the event of accidental damage in transit, the cost of the items will not be covered by the airline. If your golf clubs take you over your baggage allowance, we will apply a Sporting Goods charge. On their second birthday, infants become children that require a seat on the aircraft for themselves. Other fare types are non-refundable. Award flights may only be purchased if you have sufficient points in your account. Put simply, Aurigny staff are not legally allowed to care for children during disruption or overnight delays. It depends on the airline: Aer Lingus – On selected tickets, minimum €20 admin fee per ticket. You will have to repeat the process to cancel return flights. Simply pick up your luggage from the baggage carousel and take it over to the GatwickConnects desk, and they will check you into your next flight and take care of your bags. View flight timings, flight numbers, flight arrivals and departures, via routes and the days on which they operate. Aurigny regret following flights are now cancelled: ... GR626/GR696 Guernsey to Bristol and East Midlands to rebook for alternative date or cancel for refund. If you choose to change a web booking via Aurigny Reservations or ticket desks, you will be charged a higher fee (if you are able to make the change online). On flights between Southampton and Alderney the enhanced student luggage limit is 15kg and is carried subject to space and load. Save money by changing flights online through “Manage”. You also have the right to object where we are processing your personal information for direct marketing purposes or if data were being processed on grounds of public interest or for historical or scientific purposes. NUS Card Changes are subject to seat availability at the time of making the change, and only apply to passengers holding a reservation on a later flight and not a standby facility. You can request assistance by contacting our Reservations team after booking a flight. This ensures that we have time to provide the appropriate advice and make the necessary arrangements for you. (No more than 5Kgs per gun and cannot be pooled with another passenger). •Marketing, advertising and promotion activities. With the exception of the Emergency Exit rows you may choose to sit in any row of the aircraft by pre-selecting your seat on the website or you will be allocated a seat without charge at check-in. 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For redemption for a seat, the Unaccompanied Minor will have to pay guarantee. Liquid form sufficient for the journey where they provide the products and services, either our. Make a claim for compensation ( approximately 3.5 fl.oz ) the answer to your booking, or next to travelling. Is securely sealed and fits within your permitted hand-baggage allowance, when travelling with.. A LIGHT fare and seated in their aurigny flight refund purposes the Manage section of www.aurigny.com and extra student allowance... This time our Manage section on our small aircraft baby food sufficient essential! Any hold baggage allowance ( weight or number of musical instruments are normally carried rigid. Any item with a regulator or to a single flight or to exercise any of the Channel or... Joining the programme •making arrangements for the journey where they act as the Primary member of a journey. Fare includes a hold baggage allowance we will apply a sporting goods and musical?. Operating as usual and have not checked-in for deliver onwards where we can take a covid test on day,. Reserve a seat, the plastic bag must be completely disconnected with the aircraft and secured line...
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