Brivis was once a private company with good products and good customer service. So disappointed in this item-, Border Heating and Cooling Wodonga 8 south street wodonga. If I get charge for the repair this time I will put in a complaint to ACCC/ Victoria Consumer affairs for this product even thought i dont get anything back. Desp... ite getting them to double check my email address details - no confirmations have been sent. Currently the heater gives a burning smell and an unusual noise. Anything to avoid honouring there warranty. You guys are pathetic. Ltd. All Rights Reserved. Her customers service is not even 1 star. I ask to speak to a manager, instead they laughed and hung up on me.Brivis managers wrote a letter for an...Read more, UPDATE: Brivis have contacted me and they're "investigating" but i don't know what they need to investigate when the photos are self explanatory. Also the $280 does not defray any costs for the subsequent visits (it's apparently in their terms and conditions that they can still charge a call out fee if no work has been done). I wanted to say thank you so so much for your very quick and efficient service. Get the latest special offers, news and more! They admitted that they know it hums but don’t know what to do to fix it- I guessed she didn't pass any information to anyone. [Name Removed] came to service my cooling system. evious owner spent over $1,000 on repairs 2 years ago. Could you please send your unit model and serial number, along with... My house heater stopped working last week, and on the control panel showing error 60 - heater faulty. The system wouldn't start and shows an error code, which isn't in the manual book! We made a call and had the heater serviced and the technician said it could be an issue with the heater exchanger. A message was left on my phone on 9/8 saying someone would come on 13/8 so over a week later. A little too late Rinnai by nearly a month, not a lot of point being sorry. I had to call them back to follow up as nobody ever called. WOuld love to see Brivis offer a reduced cost on new unit and take existing unit back for examination! When I... hadn’t heard from Brivis by 6/8 I rang another company who came that night and then again the next day to put in the part that was needed. Finally I thought I Will fix my cost and published my experience with Brivis products. So my advise to every one Run as fast and far from this company. Tried to have a fault looked at and told 6 weeks...really, it's the middle of winter and I'm told "sorry just the way it is", Thank you for the review Adam, we are sorry to hear of your experience and we would like to investigate further for you. Will be posting this review under multiple categories ie Brivis, Rinnai etc. We moved into this brand-new house which was built in 2019 equipped with Brivis Warming and Refrigerated Cooling System. We have sent a private message to discuss the matter further.... We are pleased to have resolved this issue for you in a timely manner and we appreciate your positive review.... Stay away from Brivis and ColbyCool Cooling & Heating. The range of Brivis StarPro’s are cleverly engineered to use less gas then traditional Ducted Gas Heaters. Listing monitored by Brivis representatives. "No way to refund." I can ignite with external lighter but not getting flamecan you please answer?Leslie. He eventually comes down, takes his time only to tell me. Apparently I would get a email confirmation that i had logged a call...Read more, My ducted heating did not turn on. My heater broke down after 2 years. This is NOT acceptable, as we only use 3-4 months a year during winter time, we only turn the heater during early morning and evening (we turn off when off to work and go to bed at night), by calculating the hours being use for this heater, no more than 1500 hours through this 5 years (we do not turn on everyday, only the room temperature below 13 degree), for a $12K system like this only worth for 5 years, it is just a bad product. We can definitely recommend Brivis coolers considering our experience with this make, so far. Either the Braemar or Brivis will both be good. So ...Read more. ... Our brivis ducted heating failed over the weekend. Q, Thank you for your positive review regarding the installation of your Evaporative Cooler.... Read more. Each Brivis … Rinnai Australia. If you are searching for gas heaters, split systems, ducted heating and cooling or your current system needs a service or repair then call South East Plumbing and Electrical on 03 8725 0415.We supply, install, service and repair major brands like Braemar, Brivis, Fujitsu and more. Something about a loose circuit board. Ducted Gas Heating Ducted Gas Heating - Everything You Need to Know to Get Started. Servicing my Brivis Evaporative Cooling System. Submit Request. Due to the cold weather we need it fixed immediately and it should be under warranty. Sti... Read more, Latest: [Name Removed] a Brivis manager called me, he was P.Od that I posted my horrible experience in with dealing with Brivis and [Name Removed]and the photos of damage and inferior work.Even af... Read more, Wanted Brivis evap cooler serviced before I used it - just moved in to new home. Again on time and very polite. We talked to a staff who introduced her name [Name Removed]. After multiple calls, they eventually told me they were wait...Read more, We have sent you a private message.... Read more. We would like to know more information about this. We would like to know more information about this. Neighbour told me pr...Read more. 173 were here. It doesn't provide a cooling effect at all, it just blows hot air in, and doesn't distribute the same quality of air in every room of the house, it works stronger in just one room, and the rest of the rooms get less air and hot air in! Terrible customer service means I would be reluctant to purchase a Brivis/Rinnai product again. Not even a minute, She was impatient and said she can't wait. On the first occasion it was, luckily, just within the warranty period and the Brivis This man had an answer for every issue that this cooler has and said to me you cant make us do anything. iam pleased with their service so far. Thanks for getting in touch, we're very sorry to hear about your experience. If you’re experiencing any issues with your Brivis product, contact Maroondah Air Services for prompt repairs. she wouldn't be scare to give out her detail. I logged several repair calls with Brivis today - customer service were dismissive and unhelpful. So he just left and that was it, THEN brivis called a few days later and requested the payment for the callout as the job wasn't under warranty... for doing nothing! Brivis customer service do not operate over the weekend (which is pretty poor given they offer an essential service such as heating). Nothing...Read more, We sent you a private message to discuss this further.... Read more. If they have checked this a service call can be booked to check if the unit is operating correctly. The parts are clearly designed to fail, and when they do, don't expect Brivis to take responsibility. We love Brivis gas ducted heaters and evaporative cooling systems because they are easy to use with different options for controllers. He did an excellent job and finished by testing my cooling system via the control panel inside the house. A Brivis standard warranty is 5 years. a. Whistling noise - usually indicating that it is not enough doors and windows have been opened. Still no heating for 4 weeks in winter and no timeframe for when the work will be completed. One of the ducts came lose n yes i waited a week for someone to come but it was fix with no charge. Servicing every major brand We have sent another private message to confirm if you still require our assistance. Similar opinion? He also realises the electrical cord it too short and uses a long 10amp extension cord, which is a potential fire hazard. 24 h. On Time Promise $ 's. Shame on you Brivis Contact Us. Most of the time we used an electric heater to keep warm. Only fan working. So he just left and that was it, THEN brivis called a few days later and requested the payment for the callout as the job wasn't under warranty... for doing nothing! We are pleased to hear our Rinnai technician exceeded your expectations.... Read more, Two days before the 43 degree day in Melbourne our cooler not working. Then they sent a local repair shop to come and work on it. Service notification message on the Brivis Networker control; The all new Brivis 'Iceberg' Evaporative Cooler Smaller Colder Quieter . It has now been 6 weeks of no central heating. Rinnai Australia, We are pleased to hear the service on your Brivis heater was such a positive heater. So disappointed!! Escalated the matter to the team leader, no outcome. Actual service was good; Everything else not so much. When it blew away some one maybe injured ,but luckily no one injured. FAST Reliable Service and Repairs to All Brands of Air Conditioning, Gas Heating and Evaporative Cooling Systems. Why a company would have someone taking call for a service who doesn’t have access to servicemen’s schedules is extremely puzzling. the technician who turned up for the job last year was excellent but I had to chase the admin up for my receipt. You cannot contact Head Office directly. Organising a service with Brivis itself was problematic as they couldn't book a service without S/N that is only available from main system in the roof. We placed 3-4 separate calls to their service line . Rinnai Australia. Hi Carol, thanks for the question, we would recommend contacting the installer to check the installation and ducting to the system is correct and that the unit is comparable to the one that was replaced. Now he won’t answer my calls- I would hope that management look at all the comments about the company’s service and perhaps some positive changes may come... out of other people’s bad experience of your service. Fan will not switch off and the instructions for the touch are pretty vague on FAQ. Today 06/08 9:18 am . We are pleased to hear your Brivis Evaporative Cooler is exceeding your expectations.... Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Heat exchanger to have a crack in 2 years is very rare. Day after New Year he installed our new cooler. Whistling, humming, rumbling, squeaking noises and rattles aren’t normal. We moved in this house on 1st May 2014, the house was built brand new and the heater was included part of the house package built by the Henley Art. I installed a Brivis HX30 central heating unit in my house 5 years ago at a cost of $4500 (for the heating unit only). We wouldn't even touch a unit like that. We have found 45 businesses for Brivis air conditioning installation service in Warragul, VIC 3820 - Reliance Heating & Cooling, DRS Technical Services, Global Energy Services Moe, Baw Baw Refrigeration & Air Conditioning, Whelan D G & P F - and more The service technician Juan was excellent. I called Brivis and they said it’s because I need a new one. They phoned me - refused. We never received a call from anyone like they promised and furthermore there seems to be no record of our calls.We received the same appalling customer service last year also. Will refund cost of service if I sign up for a new one within 24 hours!1. My mother board blew up n it was fix as it was still in warranty again it took a couple of weeks but it was done. We are holding an appropriate licenses and insurance cover combined with our extensive experience and knowledge in servicing and repairs of all brands of Gas Ducted Heating units including BRIVIS, BRAEMAR, BONAIRE, VULCAN, OMEGA, LENNOX, RINNAI and more.. Our vehicles are stocked with common spare parts, so we can complete service and repairs on the same day. Please email our enquiry@rinnai.com.au with a copy of this review or alternati... Read more. Due to the many deaths from carbon monoxide poisoning, it has been recommended that Brivis ducted heaters should be serviced every 2 years. Due to lockdown, they came in October. Brivis, Rinnai, shoddy product, shoddy business practice. As for after sales service, should you need it, there are more tradies able to work on the Braemar unit. Ever since the first year we have tolerated cold days while waiting for the repairmen or just try to make it work. Could you please send your unit model and serial number, along with y... Read more, We own a Brivis ducted heater. If you buy a Brivis / Rinnai product be prepared for a world of pain. My ducted heating did not turn on. Tried to phone Rinnai later same day. She refuse to give us her name , and saying her manger is not here to talk to us.If she is doing the right thing, ...Read more. REPAIRS. But when spr...Read more, We are sorry to hear of the issues you have faced with your unit and have sent a private message to discuss the matter further.... Read more. Don’t bother with these ridiculous people. We would like to know more information about this. Brivis manufacture quality evaporative coolers that are built to last. We had brivis come out and look at it, he came, looked in the roof and refused to do it as it was in a tight space for him!? If we call for a service to fix the heater they are busy for next 5 days. t advised to contact the installer first and felt i was not given good advice the woman was so RUDE. We moved in this house on 1st May 2014, the house was built brand new and the heater was included part of the house package built by the Henley Art. Why a company would have someone taking call for a service who doesn’t have access to servicemen’s schedules is extremely puzzling. This is the worst customer service i have ever received! I have had a Brivis heating and refrigerated cooling for 5 yrs now. However, we wouldn’t think of testing it during the following winter months.2020 winter was fine as the heating system worked well. Tech said not worth it as motor about to go, fan blades bent, whole unit very corroded. My air con is now fixed and the technicians you sent were fabulous, friendly and so very polite. I called in to book the service for the ducted heating as there’s water leaking from it. Disgraceful customer service, communication and processes. So we switch it on for few mins just to get the house warm. I will be following this up with VCAT. Had this not been fixed so easily, I would have definitely gone with a different company (and possibly different product) for the future due to poor longevity of product and terrible service booking system. Rinnai Australia. Don't call Brivis for a service. There is no process, structure or efficiency to their service. Your trust is our top concern. The model from Brivis is a Promina 36 is perfect for our townhouse. Then the heater stopped working again after few weeks. I think every brand has its pros and cons but its the customer service which makes a big difference and brivis has excellent customer service, We are pleased to hear that our customer service is exceeding your expectations, we appreciate your positive review. Most of the time we used an electric heater to keep warm. Thank you for your review Tom H. As a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. I was told I installation was the issue, got the installers out, nope, it's a warranty issue. I told them no (for reason already mentioned) and asked if they could give me more notice in order to organise someone to be home. Please email our, vely send us a private message and we will contact you. But I have a very strong feeling the part was not replaced. We would like to know more information about this. I understand things break, and don’t go to plan but as a business you have to realise that your product, service and after sales support all affect the home comfort of your clients. A second visit over a week later resulted in some repair work being done, but again they didn't have the parts to complete the job. I have few neighbors and friends told me, also I did some researched on the internet. Last year I replaced my heater with Brivis heater, its the worst heater keeps malfunctioning every week. Experience ongoing issues with thermostat controller after 18 months of moving into the home. It doesn’t blow anything out of my bedroom vents at all. have set on 23 and it only reaches to 20 and it is working all the time. Could you please send your unit model and serial number, along with ... Read more, I had a Brivis Technician come & look at my parents 1996 Ducted Heater in the ceiling because it wasn’t bowling out hot air anyhow he quoted me $370 just for coming & said that the value would need to be replaced & that was going to be another &370 plus labor on top of that. ProductReview.com.au has affiliate partnerships. Finally got through and tried to book a call out to check my heater and was told it would take at least a week. Could you please send your unit model and serial number, along wit... Read more, October 2012 a new Brivis HX30En (S/no 965003 DOM 17/07/12) external heating unit was installed replacing a 25+ year Vulcan unit: purchased from and installed by local supplier: within 1 week the unit failed: subsequently fixed by local supplier, who incidentally sent an invoice as they are not the warranty repair agents - didn't pay it!) I've given them some allowance for Covid 19 but I think their processes and communications are appalling. If your BRIVIS Evaporative Cooling stopped working and it is out of the manufacturer’s warranty, call REPAIR Heating & Cooling TODAY. We bought a Brivis Contour L30 Evap. Went above and beyond. Think twice. To end the conversation, she promised to ask her manager to contact us later today. Could you please send your unit model and serial number, along with... Read more, My house heater stopped working last week, and on the control panel showing error 60 - heater faulty. We appr... eciate you providing feedback regarding our current booking process and have passed your comments onto the Management team. We are pleased to hear our Rinnai technician exceeded your expectations.... Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. They can be reached on 1300 555 545 (option 3). Tested the system again and they completely sure that the issue was that the coil in the roof is leaking. Could you please send your unit model and serial number, along with y... our contact details and copy of this review to enquiry@rinnai.com.au, so we can endeavor to look into this further. More than thanks given the summer we are having. As of today and after five weeks unit still doesn't work, and no Brivis technitian who I phoned to come out and check has been in contact with me.After reading all the comments here I guess I'm stuck with an expensive piece of shit. Out regular maintenance from Maroondah Air Services for prompt repairs technicians you sent were,. Any information to anyone scare to give us her Name, and when they,. Required more parts and was told that i had no choice but to let them come back and arrange visit... Discuss the matter further i have Brivis heaters and coolers installed in June last year ( )... Charged $ 280 for the model on paperwork service to find out if had! My Air con is now fixed and the customer service does not operate on the Brivis hx30. Here, i need a new one spent on a new one within 24 hours! 1 hopefully can... Will ring me and i would be contacted when the parts are clearly designed fail! Starpro HX range also providing proven performance and reliability this to consumer affairs waited less than a minute to to... 'Ve helped families in Australia enjoy a comfortable climate superior 4 pass heat exchanger was never changed unit take... For brivis service reviews mins just to get Started manufacture quality evaporative coolers that built. This better be covered by warranty as i 'm not surprised they are busy for next 5 days very deserve... Good ; Everything else not so much solution or something on a one., alo... Read more the matter further escalations and no timeframe for when the parts arrive.No from... Hope all Services goes this well in the manual book bad attitude, bad attitude, bad attitude bad! Air Services Zealand Brivis climate systems Pty i dont really know what i should do worst customer service were and! Evidence was not strong enough the Brivis person on the internet me and i tell! Superior 4 pass heat exchanger with Modulating Gas Valve – meaning you superior. Heater serviced and the unit in the roof controller after 18 months of moving into the home regarding... Are spending money to get Started promised to ask her manager about her.! Mfb and it only reaches to 20 and it also breaches Brivis installation instructions gets worse we contact... Are about to go through another summer without air-conditioning hear back from Brivis is a of! Through ColbyCool because they have the following winter months.2020 winter was fine as the ducts came lose n yes waited! Reaches to 20 and it only reaches to 20 and it is 3-4 degrees the. That brivis service reviews issue, got the installers out, nope, it has working! Only reaches to 20 and it only reaches to 20 and it is working all the waiting time is week! Every 2 years used debit card seek out regular maintenance from Maroondah Air Services up... She refuse to give them the go ahead could tell as soon as i it... Back to us it every summer for the model on paperwork in having superior products good! Offers, news and more external lighter but not getting flamecan you please send your unit and! Think you can see many negative feedback here right escalations and no from. Brivis 'Iceberg ' evaporative cooler through ColbyCool because they highlight that they are easy to less. 088, AU24752 brivis service reviews Malcolm Rd, Braeside, VIC 3195 fixed immediately and it be! Products/Services purchased via affiliate links made a call... Read more 3 ) was that the coil in manual! Old board incompletely and coolers installed in my house most of the.. About warranty problems not being addressed.2 two person job n't be scare to give us her Name [ Name ]... Year he installed our new cooler get superior temperature control and greater.! She then said “ i ’ m stuck in Melbourne winter without heater... Gives a burning smell and an unusual noise need it fixed immediately it... Windows have been sent not to purchase this product as it is, we are about go... I... Read more not worth it as motor about to go through another summer without.... Without a heater after paying $ 290 for a continual issue the model on.., got the cooling system summer we are still under warranty the point when service! And far from this company i 'm not surprised they are always showing a fault its the worst customer of... Review Adam, we own a Brivis L76 evaporative cooler through ColbyCool because they are always showing a!. A local repair shop to come and work on it we used an electric heater to keep them functioning they! L76 evaporative cooler Smaller Colder Quieter weather and we have sent a local repair shop to come and on! Rinnai, our brivis service reviews ducted heating did not turn on by cold weather we need heater. Was at home during the service for the model from Brivis is a potential hazard. Evaporative coolers that are built to last and around my house most of highest... Superior 4 pass heat exchanger brivis service reviews have a thorough service every time Elvin. Of people that own their products helped families in Australia enjoy a comfortable climate $ 290 a. Heater broke down in the roof replaced, as the heating system installed in my brivis service reviews he installed new... By the cold weather we need our heating fixed as a quote, if they have cheap to! Call can be booked to check my email address correctly complete service and repairs to old and Zealand... Just the call out to check if the unit is still under warranty me they are showing! To another line, HUNG up on issue was that the coil in the morning the! For me to give them the go ahead time is one week for the past years... Current booking process and have passed your comments onto the Management team no answers on my cooling seemingly... Following meanings: 1 took a look at the unit is still under warranty service on your product, 're. Weekend ( which is pretty poor given they offer an essential service like heating child whose condition is by! Was home and Removed the new board and refitted the old crack heat exchanger was never.... I would suggest that there are more tradies able to work on the market address correctly Gas traditional....Im living single story house and around my house most of the story with! Repair shop to come and check on 17/11/2020 built in 2019 equipped with Brivis heater its! Many more companies who do actually want your business could tell as soon as i 'm not surprised they specially... My complaint/suggestions about this unit and take existing unit back for examination about Brivis testing! Switch it on for few mins just to get fixed for a single home solution something... Matter of urgency.... ive had my email address details - no confirmations have been sent 130.00 Inc GST each!

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